Strategic Customer Resolution Specialist

Red Recruitment seeks an Executive Resolutions Specialist to manage customer complaints and escalations for a leading telecommunications provider. The ideal candidate will have experience in complaint handling and a strong ability to communicate effectively with customers.

This role includes preparing resolution plans, conducting investigations, and working with various teams to address issues. Candidates should be detail-oriented and possess excellent problem-solving skills.

Experience in telecommunications or IT is preferred, along with ITIL knowledge.