Strategic Client Solutions Manager
T
The Portfolio Group
📍 drummondville, centre du québec, Canada
Job Description
Become a Strategic Client Solutions Manager in Downtown Toronto. Oversee client lifecycle management while emphasizing performance coaching and operational strategies.
This integral role focuses on leading teams through comprehensive onboarding and retention processes. With a commitment to best-in-class service, you will manage a range of tasks from coaching to operational management. This position requires a full-time on-site presence in a dynamic downtown environment.
Key Responsibilities:
• Provide hands-on coaching to improve client experiences
• Oversee retention strategies and operational metrics
• Direct reporting for seamless onboarding and credit operations
• Analyze client data for proactive engagement strategies
• Lead from the front by engaging directly with clients
Requirements:
• At least 5 years in a high-volume contact center
• Proven experience leading diverse professional teams
• St...
This integral role focuses on leading teams through comprehensive onboarding and retention processes. With a commitment to best-in-class service, you will manage a range of tasks from coaching to operational management. This position requires a full-time on-site presence in a dynamic downtown environment.
Key Responsibilities:
• Provide hands-on coaching to improve client experiences
• Oversee retention strategies and operational metrics
• Direct reporting for seamless onboarding and credit operations
• Analyze client data for proactive engagement strategies
• Lead from the front by engaging directly with clients
Requirements:
• At least 5 years in a high-volume contact center
• Proven experience leading diverse professional teams
• St...