Job Description
What you’ll do
- Provide frontline telephone and email support for Strata Master users, delivering confident and professional customer communication.
- Independently manage multiple concurrent cases in Salesforce CRM, ensuring accurate documentation, clear customer updates, and timely resolutions.
- Troubleshoot functional, accounting, and technical issues using internal knowledgebase articles and structured problem‑solving.
- Support customers with setup and configuration of Strata Master across office PCs and server environments (where applicable).
- Work closely with Technical Escalation teams by providing high‑quality reproduction steps, diagnostics, and clear summaries of impact and urgency.
- Contribute to testing and product improvement activities to ensure enhancements meet customer expectations.
- Support customers across Strata workflows including communications, reporting, invoicing/arrears, meeting processes, maint...