Job Description
Key Responsibilities Manage the day-to-day operations of the retail store. Ensure the store is clean, organised, fully stocked, and visually appealing. Implement company policies, procedures, and operational standards. Ensure opening and closing procedures are followed accurately. Monitor store performance and implement strategies to improve profitability. Drive sales and achieve monthly sales targets. Deliver exceptional customer service and resolve customer complaints professionally. Promote upselling and cross-selling opportunities. Monitor sales trends and implement promotional activities. Build strong customer relationships to encourage repeat business. Recruit, train, supervise, and develop store employees. Prepare staff schedules to ensure adequate store coverage. Conduct performance reviews and provide ongoing coaching. Motivate the team to achieve sales and operational targets. Manage employee attendance, discipline, and workplace conduct. Oversee stock ordering and replenishm...