Job Description
Purpose of the Role
To drive store sales, profitability, customer satisfaction, team performance, and operational excellence while ensuring compliance with company policies and standards.
Key Responsibilities
1. Sales & Business Performance
- Achieve monthly, quarterly, and annual sales targets.
- Drive conversion, average bill value, and customer acquisition.
- Monitor daily sales performance and implement action plans.
- Identify local business opportunities to increase store revenue.
2. Team Management
- Recruit, train, and develop store associates.
- Conduct daily briefings and performance reviews.
- Create a high-performance and customer-centric culture.
- Manage employee attendance, scheduling, and productivity.
3. Customer Experience
- Ensure exceptional customer service at all times.
- Resolve customer complaints promptly and professionally.
- Mainta...