Job Description
Reports To
District Manager
Department
Store Level
Summary of Position
The Store Manager is responsible for managing and overseeing the daily operations of their store performed by the sales and technician staff. It is their responsibility to ensure the store operates smoothly and effectively, and work towards exceeding KPI targets provided by the District Manager.
Duties and Responsibilities
- Promote and motivate store staff to achieve monthly store sales targets and key store metrics
- Handle all escalated employee and customer issues that arise (complaints, grievances, etc.) with a high degree of professionalism – including management if needed
- Encourage and promote staff compliance with company policies and procedures
- Responsible and accountable for managing store cash in tills and safe, performing cash bank deposits, and cash withdrawals to tills as required
- Shipping & ...