Stage Experience and Services Manager, Stores

As the next Client Experience & Beauty Services Manager at Sephora, you will directly influence the client experience and overall store performance. This dual‑focused role leads the sales floor—our “Stage”—and its team of Leads and Beauty Advisors, as well as the Beauty, Skincare, and Fragrance Studio.

Responsibilities

• Training & Development: Conduct Beauty Advisor training for new hires and existing team members; facilitate “Welcome to Sephora” and “Sephora 101” sessions; oversee development and certification processes.
• Embracing Innovation: Ensure Beauty Advisors are trained and use technology innovations within services to elevate the in‑store experience.
• Client Experience: Manage the Services online reservation system, publish Beauty Advisors’ availability and class schedules, and ensure adequate staffing for smooth client flow and check‑in.
• Visual Merchandising: Assist with merchandising concepts, maintain visual standards of t...