Staff Software Engineer (Databases SRE)

We are looking for a Staff Software Engineer - SRE to help us support our highest value Grafana Cloud customers by increasing the reliability of our Cloud databases that are based on Mimir, Loki, Tempo, and Pyroscope. We provide these databases as a SaaS product from AWS, GCP, and Azure across all regions
The SRE team is embedded within the Mimir, Loki, and Tempo squads and focuses on ensuring that Grafana Cloud’s database products deliver exceptional reliability for our highest-SLA customers. In this role, you will:
Partner closely with product engineering squads (embedded model)
Own production reliability for high-SLA and complex customer environments
Design and implement automation to scale our reliability practices
Ensuring our customers meet our SLO targets
Define and evolve per-tenant SLOs and reliability models
Proactively reduce SLO burn to prevent repeat incidents
Serving as a primary escalation point and on-call for relevant incidents
Lead ...

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