Staff Software Engineer - Contact Centre

Staff Software Engineer – Contact Centre Squad

CommSec Digital & Customer Crew

Shape the future of AI-powered customer Engagement.
 

At CommBank, we're building the next generation of customer engagement experiences used by millions of Australians.
 

As a Staff Software Engineer, you'll play a key role in modernising how customers connect with CommSec across digital, assisted and AI-enabled channels. You'll help design and deliver intelligent customer experiences that combine modern software engineering, automation and Generative AI to simplify how customers interact with our business.

This is a hands-on technical leadership role for an engineer who enjoys solving complex problems, influencing engineering direction and applying emerging technologies to create better customer and colleague experiences at scale.

What you'll be doing