Job Description
Job Description
Primary Duties & Responsibilities
- Order booking accurately in Oracle to meet audit requirements and revenue policies.
- Coordinate shipments and resolve shipments issue where applicable with good understanding of incoterms.
- Liaison and work closely with Sales, Marketing, Planning, Production, Finance, Shipping, Logistics, RMA, IT, GTC, etc.
- Provide sales support to Global RSM / KAM and to Sales Representatives.
- Must be able to understand, interpret and channel clear message, emails, order confirmation, shipment, customers’ requests, and delivery schedule precisely.
- Attend and supports customers’ emails and requests professional and on timely manner. Ensure customers’ satisfactions and able to recognize and prioritize customers’ requests. Know when to esc…
- Manage and resolve backlog issues including order hold release, PO information update, update rescheduling files, purchase order...