Staff Operational Support Engineer (L2)

Job Title: Staff Operational Support Engineer (L2)


Position Description: Protingent Staffing has an exciting contract Staff Operational Support Engineer (L2)with our client located in Atlanta, GA.



Job Description:

As an Operational Support Engineer (L2), you take end to end ownership of customer impacting production incidents once they are triaged by Level 1 support.

You operate directly on production systems, lead live incident resolution, and act as the operational bridge between Support, Engineering, DevOps, and customers, particularly during high impact live events.

This is a hands on, customer facing role focused on incident ownership, production operations, automation, and operational scalability, not just reactive troubleshooting.

Job Responsibilities:

Incident & Operational Support: Take ownership of escalated customer issues from Level 1 Support and drive them to resolution Troubl...

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