Job Description
Description
The Senior Manager, UTR Process Improvement, Last Mile Delivery Operations will own the design, standardization, and continuous improvement of Under-The-Roof (UTR) delivery station processes across their regional span of control. This role carries direct accountability for UTR KPI improvement — including inbound-to-stow cycle time, dispatch readiness, package integrity (DPMO), stow accuracy, RTS processing efficiency, and station-to-station process variance reduction.
This leader will identify systemic UTR breakdowns through data analysis, design scalable countermeasures, and drive adoption through change management — working shoulder-to-shoulder with Regional Directors and Station Leaders rather than from a separate advisory org.
Key job responsibilities
Own regional UTR process standardization; identify and eliminate root causes behind station-to-station performance variance in core process paths (inbound, stow, pick & stage, dispatch, RTS)
Driv...
The Senior Manager, UTR Process Improvement, Last Mile Delivery Operations will own the design, standardization, and continuous improvement of Under-The-Roof (UTR) delivery station processes across their regional span of control. This role carries direct accountability for UTR KPI improvement — including inbound-to-stow cycle time, dispatch readiness, package integrity (DPMO), stow accuracy, RTS processing efficiency, and station-to-station process variance reduction.
This leader will identify systemic UTR breakdowns through data analysis, design scalable countermeasures, and drive adoption through change management — working shoulder-to-shoulder with Regional Directors and Station Leaders rather than from a separate advisory org.
Key job responsibilities
Own regional UTR process standardization; identify and eliminate root causes behind station-to-station performance variance in core process paths (inbound, stow, pick & stage, dispatch, RTS)
Driv...