Customer Service & Leadership:
Provide excellent customer service by assisting with inquiries, resolving issues, and ensuring a welcoming environment for all customers.Act as a role model for team members by demonstrating professionalism, efficiency, and a customer-first attitude.Serve as a point of escalation for complex customer issues, working with other departments to resolve them effectively.Educate customers about bank products and services, identifying opportunities to cross-sell or upsell based on their needs.Mentor and train less experienced tellers, offering guidance on customer service standards, cash-handling accuracy, and operational procedures. Transaction Processing & Oversight:
Process deposits, withdrawals, check cashing, loan payments, and other routine transactions accurately and efficiently.Support tellers during peak hours or when resolving transaction discrepancies, ensu...