Sr Team Member, CSC Ops Sup
T
Tractor Supply Company
📍 Miami Lakes, FL, United States
Job Description
Sr Team Member, CSC Ops Sup
The Senior Customer Service Agent will support our customer experience team by resolving complex and sensitive issues escalated from frontline agents while ensuring a positive customer experience. This role also monitors and responds to reviews on social media and platforms such as Trustpilot, reviews orders for potential fraud, and provides high touch support for VIP or high value customers. The ideal candidate has strong judgment and communicates effectively both verbally and in writing while representing the Allivet brand with professionalism and empathy.
Responsibilities
+ Resolve complex or sensitive customer issues escalated by the customer service team, ensuring prompt and satisfactory resolution.
+ Provide dedicated support for high value and VIP customers, delivering exceptional and personalized service experience.
+ Monitor and respond to customer reviews on platforms such as Trustpilot, Google Reviews, ...
The Senior Customer Service Agent will support our customer experience team by resolving complex and sensitive issues escalated from frontline agents while ensuring a positive customer experience. This role also monitors and responds to reviews on social media and platforms such as Trustpilot, reviews orders for potential fraud, and provides high touch support for VIP or high value customers. The ideal candidate has strong judgment and communicates effectively both verbally and in writing while representing the Allivet brand with professionalism and empathy.
Responsibilities
+ Resolve complex or sensitive customer issues escalated by the customer service team, ensuring prompt and satisfactory resolution.
+ Provide dedicated support for high value and VIP customers, delivering exceptional and personalized service experience.
+ Monitor and respond to customer reviews on platforms such as Trustpilot, Google Reviews, ...