Job Description
Position Description:
Responsibilities
Direct Responsibilities
. Monitoring and supporting the day to day activities
. Adherence to documented procedural standards.
. Fully responsible for key activities within the agreed SLA and ITIL process.
. Escalate issues, which cannot be resolved, in a timely manner.
. Have a strong Customer Focus in order to provide a professional support service to both internal and external cliental.
. Flexible approach to working hours to meet the demands of the team. Willing to work in different day and night shifts.
. Use business and application knowledge to investigate issues raised and assist in the production of Incident reports, which form part of the shift handover.
. Resolve user queries
Contributing Responsibilities
. To assist with the streamlining of the support area i.e. suggesting where procedures can be improved without the introduction of ri...