Sr. Supervisor, Customer Success - Pharmacy Team - Verity 340B Solutions - Remote
T
The Cigna Group
📍 Bloomfield, CT, United States
Job Description
**Sr. Supervisor, Customer Success**
Join Verity Solutions as a Sr. Supervisor, Customer Success where you will lead a team focused on delivering exceptional 340B program support for pharmacy partners. In this role, you will guide customer relationship strategy, develop team capability, and use data-driven insights to help customers strengthen program performance, maximize savings, and achieve long-term success.
**Responsibilities**
+ Lead, coach, and develop customer success managers to deliver proactive, consultative 340B account support.
+ Serve as the first escalation point for assigned pharmacy partners, supporting program questions, financial reconciliation, and service solutions.
+ Establish team routines tomonitordata metrics, data feed mechanics, system settings, and financial results across assigned accounts.
+ Analyze account performance and guide the team in delivering insights that improve program outcomes and Verity So...
Join Verity Solutions as a Sr. Supervisor, Customer Success where you will lead a team focused on delivering exceptional 340B program support for pharmacy partners. In this role, you will guide customer relationship strategy, develop team capability, and use data-driven insights to help customers strengthen program performance, maximize savings, and achieve long-term success.
**Responsibilities**
+ Lead, coach, and develop customer success managers to deliver proactive, consultative 340B account support.
+ Serve as the first escalation point for assigned pharmacy partners, supporting program questions, financial reconciliation, and service solutions.
+ Establish team routines tomonitordata metrics, data feed mechanics, system settings, and financial results across assigned accounts.
+ Analyze account performance and guide the team in delivering insights that improve program outcomes and Verity So...