Sr Specialist - Customer Quality (Presource)
C
Cardinal Health
📍 Springfield, IL, United States
Job Description
**_Job Summary_**
The Sr Specialist – Customer Quality serves as the primary liaison between clinical users of Presource products and the Presource production, quality, operations, engineering, and sales teams. This role balances customer needs with organizational priorities to ensure an exceptional customer experience and continuous improvement of kit quality.
The Sr Specialist provides customer‑focused insights, drives quality improvements, and communicates trends and expectations across the organization. This role enhances customer confidence by representing Cardinal Health’s strong commitment to product quality and operational excellence.
**_Responsibilities_**
+ Analyze customer complaint data and trends, including performance for key accounts, and translate findings into actionable insights.
+ Own and monitor customer‑related quality metrics, including complaint reduction targets and customer scorecard performance.
+ Prepare and deliver quality‑focused presentat...
The Sr Specialist – Customer Quality serves as the primary liaison between clinical users of Presource products and the Presource production, quality, operations, engineering, and sales teams. This role balances customer needs with organizational priorities to ensure an exceptional customer experience and continuous improvement of kit quality.
The Sr Specialist provides customer‑focused insights, drives quality improvements, and communicates trends and expectations across the organization. This role enhances customer confidence by representing Cardinal Health’s strong commitment to product quality and operational excellence.
**_Responsibilities_**
+ Analyze customer complaint data and trends, including performance for key accounts, and translate findings into actionable insights.
+ Own and monitor customer‑related quality metrics, including complaint reduction targets and customer scorecard performance.
+ Prepare and deliver quality‑focused presentat...