Sr. Product Manager - Tech , Amazon Customer Service
A
Amazon
📍 Seattle, WA, United States
Job Description
Description
We are seeking a Sr. Product Manager- Tech to lead the strategy and delivery of Amazon Customer Service's (CS) content tooling, the platform authors and content teams use to create, manage, govern, and publish content at scale. This role owns the tools that turn CS content from a manual, high-effort process into an AI-assisted, governed system that keeps pace with Amazon's growth. You will be the orchestration layer between content authors, product teams, technology organizations, and the operations teams who depend on accurate content, ensuring every tooling investment balances author productivity, content quality, and customer outcomes.
This role requires a combination of technical depth, content-operations acumen, and strategic thinking. You will drive both the authoring experience (creation, editing, and AI-assisted content generation) and the underlying content platform (the Global Content Store, Knowledge Artifact transformation, validation, and metadata g...
We are seeking a Sr. Product Manager- Tech to lead the strategy and delivery of Amazon Customer Service's (CS) content tooling, the platform authors and content teams use to create, manage, govern, and publish content at scale. This role owns the tools that turn CS content from a manual, high-effort process into an AI-assisted, governed system that keeps pace with Amazon's growth. You will be the orchestration layer between content authors, product teams, technology organizations, and the operations teams who depend on accurate content, ensuring every tooling investment balances author productivity, content quality, and customer outcomes.
This role requires a combination of technical depth, content-operations acumen, and strategic thinking. You will drive both the authoring experience (creation, editing, and AI-assisted content generation) and the underlying content platform (the Global Content Store, Knowledge Artifact transformation, validation, and metadata g...