Establish roadmap priorities and themes by synthesizing broad customer requirements, market analysis,
Help implement ongoing roadmap priorities based on overall product strategy, business opportunity, industry requirements, strategic customer engagement etc.
Lead functional requirements and nurturing of mid-to-long term roadmap backlogs to align with strategic priorities.
Customer engagement
Work directly with eMaint customers, where needed, to aggregate and triage enhancement requests for strategic alignment and roadmap prioritization.
Leverage right VOC tools (surveys, usage monitoring, customer interviews, on-site visits etc.) to aggregate, analyze and disseminate the findings within the organization.
Partner with customer success teams to gather customer feedback and insights to inform product devel...