Job Description
Job Title:
Sr. Manager, TrainingJob Description
The Sr. Manager Training has management responsibility for a single or multiple team(s) of Client Training Associates providing the first line of technical support to clients using our product.- Manage the training team on issues and assignments, listen to needs and concerns of team members, resolve issues, and be responsible for the coordination of backlog/live support schedules to facilitate a smooth transition to the product
- Oversee training of internal and external customers as needed on various aspects of the product and provide subject matter expertise to other departments with product overview and conversion mapping
- Carry out supervisory responsibilities in accordance with the organization's policies and applicable laws; this includes interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing co...