Sr. Manager, Global People Services for the Americas

About the Opportunity

The Sr. Manager of Global People Services (GPS) for the Americas is responsible for leading the day-to-day HR service delivery operations across the Americas (Canada, US, Mexico, and Peru) and driving continuous improvement in employee and manager support cases.

This role ensures the delivery of high-quality, consistent, and efficient HR services that enhance employee experience while enabling Human Resources to operate more strategically through the use of data, AI-enabled solutions, and continuous improvement.

This role requires strong expertise in HR operations, HR service delivery, process optimization and compliance across the Americas. This leader partners closely with HR and business stakeholders to implement and optimize standard operating procedures, strengthen service delivery models, and ensure adherence to service level agreements (SLAs). This leader ensures evolving HR service needs are met with agility, e...

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