Sr Manager, Digital Channels Performance (Data/Analytics)

To advance Digital & Personal Distribution strategic priorities by discovering and sharing insights by monitoring performance against strategic and operational objectives through a balanced lens of business and customer metrics; translating data and information into actionable intelligence that drives informed decision‑making across the DCS‑Digital Channels & Solutions team.

What Will You Do?

• Establish and maintain monthly dashboards with Key Performance Indicators across digital channels, encompassing technical solution performance, business performance and client experience.
• Set performance targets and forecasts that reflect organizational ambitions and market realities.
• Move beyond reporting metrics to explaining performance drivers—identifying root causes of variance, trends, and anomalies through fact‑based analysis.
• Conduct deeper diagnostic analytics to uncover opportunities and risks that inform strategy refinement.
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