Job Description
Responsibilities (including, But Not Limited To)
- Provide and supervise level 2 technical support staff at our site in Tijuana, involving the execution and supervision of password resets, desktop/laptop setup, patching, technical coordination of new hire/term process, etc.
- Monitor and manage system health of all assigned systems to include evaluating and reporting on their availability, performance and capacity.
- Lead or drive processes to identify operational and security problems with assigned systems and provide technical support to resolve them promptly.
- Participate in the design and implementation of enterprise wide technical projects, ensuring delivered solutions meet identified requirements.
- Research, plan and coordinate upgrades and changes to existing systems and implementation of new systems and technology.
- Understand and comply with all departmental policies and procedures for incident, request, change, pr...