Job Description
Job Title: Sr. Director, Client Services – Major Account Services (MAS)
Function: Client Service
Business Unit: Major Account Services (MAS)
Location: Pune
Position Summary
The Sr. Director, Client Services is a senior leadership role within HCM Major Account Services (MAS) , responsible for driving the end-to-end service strategy and delivery for a portfolio of Mid, large, complex, enterprise-level clients.
This role ensures a high-touch, consultative service model that aligns with client business objectives, delivering measurable outcomes across client satisfaction (NPS), retention, service quality, and operational excellence .
The leader operates as a strategic partner , influencing cross-functional teams across Sales, Implementation, Product, and Operations while developing a high-performing leadership organization to support client success at scale.
Key Responsibilities
1. Strategic Client Leadership
Own the service experience for a portf...
Function: Client Service
Business Unit: Major Account Services (MAS)
Location: Pune
Position Summary
The Sr. Director, Client Services is a senior leadership role within HCM Major Account Services (MAS) , responsible for driving the end-to-end service strategy and delivery for a portfolio of Mid, large, complex, enterprise-level clients.
This role ensures a high-touch, consultative service model that aligns with client business objectives, delivering measurable outcomes across client satisfaction (NPS), retention, service quality, and operational excellence .
The leader operates as a strategic partner , influencing cross-functional teams across Sales, Implementation, Product, and Operations while developing a high-performing leadership organization to support client success at scale.
Key Responsibilities
1. Strategic Client Leadership
Own the service experience for a portf...