Sr. Contact Center Specialist - Genesys

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well‑being of you and those we serve – we care.

Position Summary (Purpose of job)

The Sr. Contact center Genesys Specialist provides technical leadership in designing, implementing, and optimizing enterprise Contact Center solutions, with a primary focus on Genesys platforms and integrated ecosystem capabilities. This role is responsible for architecting and governing complex, multi-channel contact center environments, including voice, digital, and AI‑enabled self‑service experiences.

The position leads the development of scalable call center solutions, including call flows, routing strategies, scripting, reporting frameworks, and workforce engagement capabilities. It ensures seamless integration w...