THE ROLE:
Our client is looking for a Senior Client Services IT Technician to play a key role in supporting and maintaining IT environments across a diverse client base. In this position, you will combine advanced technical troubleshooting skills with a strong commitment to customer service, ensuring reliable and efficient technology operations while resolving complex technical challenges.
Key responsibilities include:
Serving as the primary point of contact for end-user support through in-person, phone, and remote channelsProviding troubleshooting and resolution for hardware, software, and network-related issuesCompleting system installations, maintenance activities, and performance optimizationsDiagnosing and resolving LAN/WAN connectivity issues and supporting third-party applications and systemsConducting follow-up with users to confirm successful issue resolution and overall satisfactionIdentifying client r...