Sr. Associate Onsite Tech Support

Re:Sources is the backbone of Publicis Groupe, the world’s third-largest communications group. Formed in 1998 as a small team to service a few Publicis Groupe firms, Re:Sources has grown to 4,000+ people servicing a global network of prestigious advertising, public relations, media, healthcare and digital marketing agencies. We provide technology solutions and business services including finance, accounting, legal, benefits, procurement, tax, real estate, treasury and risk management to help Publicis Groupe agencies do what they do best: create and innovate for their clients.

Overview

We are seeking a skilled and customer-oriented Onsite Tech Support Senior Associate to provide Level 2 and Level 3 technical support in both on-site (field) and remote environments. This role is responsible for troubleshooting hardware, software, and connectivity issues, supporting critical users, and contributing to IT infrastructure stability and improvement initiatives.

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