Job Description
Job Description:
General Function / Summary
The Speech Analytics Administrator role supports the administration and configuration of the organization’s Conversation Intelligence platform (Cresta). This role is responsible for maintaining system configurations, assisting with enhancements, and ensuring the platform effectively supports business operations, compliance requirements, and performance monitoring. Responsibilities include managing system components (users, metadata, and analytics structures), supporting reporting capabilities, and assisting stakeholders in leveraging the platform for insights and operational improvements.
Essential Duties:
Support administration of the Cresta platform, including user setup, access management, and basic system configuration.
Build and maintain speech analytics components such as: Blocks (Standard and GenAI), Rules and Categories, Scorecards an...