Specialist - IT Application Support

We are seeking a Specialist - IT Application Support to join our team at Marsh. This role will be based in Mexico City. This is a hybrid role that has a requirement of working at least three days a week in the office.

• Understanding the applications, their processes, and stakeholder requirements.
• Providing Level 2 support for three .NET web applications, focusing on database and application issues, including integration with third‑party vendors.
• Investigating and analyzing errors reported through the ServiceNow ticketing platform to determine if escalation, configuration changes, or user guidance is needed, while assessing impact.
• Performing root cause analysis for all high-priority tickets and sharing incident reports with stakeholders.
• Managing data patches and monitoring application performance using tools such as DataDog or similar.
• Communicating updates on high-priority tickets and appli...