SPECIALIST II, END USER COMPUTING

OVERVIEW

Main Objectives and Duties:

1. Maximum access/availability for all desktops.
   • Maintains daily monitoring and preventive maintenance to maintain desktop performance.
   • Performs daily inventory for all IT Equipment.
   • Submits real time report to Supervisor for all busted/damaged equipment.
2. All Software/ tools needed by all department are installed and updated.
   • Informs Technical Support Supervisor before installing any software.
   • Follows work instructions on installing software, drivers, tools.
   • Updates Software inventory file.
3. All legitimate internal Customer requests are catered on a timely manner.
   • Monitors and updates Helpdesk Request in real time and provides proactive approach on catering client requests.
   • Escalates advance desktop issues to next level if needed.
4. All security policies and procedures...