Spanish-Speaking QA & Call Center Quality Lead

Washington Suburban Sanitary Commission is seeking a Quality Management Specialist (Call Center) who is fluent in Spanish to design, update, monitor, and report on the customer service division's quality program. You will lead audits, develop QM policies, train staff, analyze trends, produce reports, and collaborate across departments to sustain high-quality, customer-focused service.

Salary range is $84,214 - $145,095 with a comprehensive benefits package and opportunities for professional