Spanish-English Customer Support Associate
C
Confidential
📍 Medellín, Antioquia, Colombia
Job Description
Helping people comes naturally to you—and you can do it seamlessly in both Spanish and English. If you're ready to bring your communication skills, empathy, and problem-solving mindset to a global team, we'd love to meet you.
What You'll Do
As a Spanish-English Customer Support Associate, you'll assist customers from Spanish-speaking regions through voice calls and live chat. You'll answer questions, resolve concerns, and make every interaction feel professional, clear, and friendly—whether it's helping track an order, explain a product, or fix an issue.
This isn't just about responding to tickets—it's about creating positive experiences, building trust, and ensuring customers feel valued and understood.
Your Day-to-Day
Deliver timely, friendly, and accurate support in Spanish and English via calls and chat
Troubleshoot customer issues and guide them through solutions step-by-step
Log all customer interactions accurately
Identify trends and share feedback to imp...
What You'll Do
As a Spanish-English Customer Support Associate, you'll assist customers from Spanish-speaking regions through voice calls and live chat. You'll answer questions, resolve concerns, and make every interaction feel professional, clear, and friendly—whether it's helping track an order, explain a product, or fix an issue.
This isn't just about responding to tickets—it's about creating positive experiences, building trust, and ensuring customers feel valued and understood.
Your Day-to-Day
Deliver timely, friendly, and accurate support in Spanish and English via calls and chat
Troubleshoot customer issues and guide them through solutions step-by-step
Log all customer interactions accurately
Identify trends and share feedback to imp...