Job Description
Job Description
- Deliver a warm, polished and service‑focused welcome to all guests, members and colleagues
- Maintain full knowledge of spa services, treatments and promotions to confidently support guest enquiries
- Operate telephones professionally, ensuring all calls are answered promptly with friendly, accurate and helpful responses
- Manage guest arrivals and departures efficiently, creating a seamless and memorable first and last impression
- Keep the front‑of‑house area immaculate, tidy and styled to a luxury 5‑star standard at all times
- Handle guest concerns with genuine care, resolving where possible before escalating to management
- Complete daily checklists thoroughly and ensure smooth, detailed handovers between shifts
- Maximise guest value by promoting spa services, treatments and retail opportunities appropriately
- Provide accurate information and assistance to guests and visitors, ensuring their needs a...