Job Description
Job Description
- Oversee the daily operations of the spa and ensure exceptional guest satisfaction.
- Maintain the highest standards of luxury service, cleanliness, and professionalism.
- Ensure all spa policies, procedures, and service standards are consistently followed.
- Manage and supervise the spa team to achieve operational excellence.
- Recruit, onboard, train, coach, and evaluate spa employees.
- Prepare and manage staff schedules to ensure adequate coverage.
- Monitor employee performance and provide coaching and corrective action when required.
- Maintain current knowledge of all spa services, treatments, pricing, promotions, and retail products.
- Assist with monthly inventory, product ordering, and stock control.
- Monitor product usage to minimize waste and control operationa...