Spa Concierge (Reservations)

JOB SUMMARY

Under general direction, the Spa Concierge (Reservations) contributes to the smooth day-to-day operations of the Spa, managing client appointments, ensuring exceptional customer service, and coordinating with the Spa team to deliver a seamless wellness experience.

ESSENTIAL JOB FUNCTIONS

• Greets guests warmly and professionally, answers telephone/email inquiries, and books appointments efficiently.
• Provides detailed information to clients about Spa services, Spa day packages, series, retreats, memberships, and products used in treatments.
• Manages client schedules, ensuring timely appointment reminders and follow-ups.
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