Solutions Architect – Contact Center (Cloud & AI)
Johnson Controls
📍 Cork, Cork, Ireland
Job Description
What you will do
We’re looking for a Solutions Architect to shape and evolve our global cloud contact center ecosystem.
You’ll play a key role in designing scalable, resilient, and future-ready solutions across voice, digital, and AI-driven channels. This is a highly collaborative role where you’ll work closely with business leaders, engineers, and vendors to improve customer experience and operational performance.
How you will do it
Architecture & Strategy
Design and own end-to-end architecture for our cloud contact center platform (CCaaS).
Ensure solutions are scalable, secure, and aligned with business goals.
Lead architecture reviews and guide technical decision-making.
Collaboration & Delivery
Translate business needs into practical, scalable solutions.
Partner with engineering, infrastructure, and vendors to deliver outcomes.
Su...