Job Description
**Solution Specialist – Clinical eSource Platform**
**Location:** Sydney or Melbourne
**Experience Required:** 5+ years
We are seeking a **Solution Specialist** to serve as a SaaS implementation and support expert for IQVIA’s Clinical eSource Platform. In this role, you will partner with early-phase CROs and Sponsors to drive successful platform adoption, delivering high-quality support, training, and implementation expertise.
This is a client-facing position ideal for someone with strong clinical trial experience, technical aptitude, and a passion for problem-solving in a fast-paced environment.
**Key Responsibilities**
+ Support the implementation and ongoing use of IQVIA’s Clinical eSource Platform across early-phase studies
+ Develop deep subject matter expertise across platform capabilities (recruitment, study design, data collection, reporting)
+ Own and manage customer service desk tickets, ensuring timely resolutio...
**Location:** Sydney or Melbourne
**Experience Required:** 5+ years
We are seeking a **Solution Specialist** to serve as a SaaS implementation and support expert for IQVIA’s Clinical eSource Platform. In this role, you will partner with early-phase CROs and Sponsors to drive successful platform adoption, delivering high-quality support, training, and implementation expertise.
This is a client-facing position ideal for someone with strong clinical trial experience, technical aptitude, and a passion for problem-solving in a fast-paced environment.
**Key Responsibilities**
+ Support the implementation and ongoing use of IQVIA’s Clinical eSource Platform across early-phase studies
+ Develop deep subject matter expertise across platform capabilities (recruitment, study design, data collection, reporting)
+ Own and manage customer service desk tickets, ensuring timely resolutio...