Solution Consultant for Agentic AI Solutions
C
Connex Telecommunications Inc.
📍 richmond hill, york region, Canada
Job Description
Become a pivotal contributor in redefining contact centers at Connex Telecommunications as a Solution Consultant for CCaaS. Your expertise in NiCE CXone and Cognigy will enhance customer interactions with cutting-edge AI technology.
In this role, you will spearhead the design of advanced CCaaS solutions, coordinating with architects and leading engineers to ensure seamless deployments. Your strategic insights will help shape AI-driven customer experiences while mentoring junior team members.
Key Responsibilities:
• Oversee CCaaS solution architecture from concept to launch
• Build autonomous agents and conversational flows
• Create technical documentation for integration and data flows
• Guide the configuration of CXone and Cognigy tools
• Ensure effective API integrations with CRM and backend systems
Requirements:
• Minimum 5 years in contact center solution design
• 2+ years developing AI solutions with Cognigy
• Knowledge of cloud architectures and s...
In this role, you will spearhead the design of advanced CCaaS solutions, coordinating with architects and leading engineers to ensure seamless deployments. Your strategic insights will help shape AI-driven customer experiences while mentoring junior team members.
Key Responsibilities:
• Oversee CCaaS solution architecture from concept to launch
• Build autonomous agents and conversational flows
• Create technical documentation for integration and data flows
• Guide the configuration of CXone and Cognigy tools
• Ensure effective API integrations with CRM and backend systems
Requirements:
• Minimum 5 years in contact center solution design
• 2+ years developing AI solutions with Cognigy
• Knowledge of cloud architectures and s...