Job Description
UL Solutions is seeking a Software Technical Specialist to provide Level 1, Level 2, and Level 3 support for the CableBuilder application, delivering day-to-day maintenance, troubleshooting, development, and customer assistance for external customers. The role is responsible for managing a broad range of support activities, from initial incident diagnosis and issue resolution through to complex technical investigations, root cause analysis, bug fixes, and defect resolution.
+ Investigate, troubleshoot, and resolve application, system, database, and configuration issues affecting customer environments.
+ Provide technical support for CableBuilder, ensuring timely resolution of incidents, defects, performance issues, and customer requests.
+ Configure and maintain CableBuilder solutions using application tools and customer-specific SQL scripts where required.
+ Debug, maintain, and enhance Java-based application components, including customer-specific functi...
+ Investigate, troubleshoot, and resolve application, system, database, and configuration issues affecting customer environments.
+ Provide technical support for CableBuilder, ensuring timely resolution of incidents, defects, performance issues, and customer requests.
+ Configure and maintain CableBuilder solutions using application tools and customer-specific SQL scripts where required.
+ Debug, maintain, and enhance Java-based application components, including customer-specific functi...