Software Support Specialist in Montreal
N
Novatek International
📍 montreal, qc, Canada
Job Description
Enhance your career at Novatek International as a Software Support Specialist in Montreal. This Full Time role focuses on delivering top-notch customer support to improve pharmaceutical quality and performance.
In this position, you’ll tackle software-related challenges faced by clients, working with diverse teams to ensure swift resolutions. Your strong customer service and troubleshooting skills will be crucial in tracking and resolving cases. You'll also participate in developing client training programs and maintaining knowledge systems.
Key Responsibilities:
• Assess and troubleshoot client software issues
• Document and track problems in CRM software
• Improve team support processes and efficiency
• Prepare test plans for verifying issues
• Collaborate with software teams on customer updates
Requirements:
• 2 years or more experience in tech support
• Preferred Bachelor's degree
• Comprehensive...
In this position, you’ll tackle software-related challenges faced by clients, working with diverse teams to ensure swift resolutions. Your strong customer service and troubleshooting skills will be crucial in tracking and resolving cases. You'll also participate in developing client training programs and maintaining knowledge systems.
Key Responsibilities:
• Assess and troubleshoot client software issues
• Document and track problems in CRM software
• Improve team support processes and efficiency
• Prepare test plans for verifying issues
• Collaborate with software teams on customer updates
Requirements:
• 2 years or more experience in tech support
• Preferred Bachelor's degree
• Comprehensive...