Software Support Specialist I - SaaS & POS Expert

SpotOn in Mexico City is seeking a Software Support Expert I to provide friendly, knowledgeable software assistance and advocate for our clients. You will follow SOPs, guide users through workflows, document interactions in CRM, and collaborate to improve support processes while delivering exceptional customer experiences in a fast-paced SaaS environment.

Ideal candidates have 1 year in customer success or related roles, fluency in English and Spanish, and a high school diploma or relevant