Software Support Specialist at Brock Solutions
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Brock Solutions Inc.
📍 kitchener, region of waterloo, Canada
Job Description
Elevate your career as a Software Support Specialist with Brock Solutions in Kitchener, ON. Provide technical support, troubleshoot issues, and enhance customer experiences in a dynamic team environment.
In this role, you will be the first point of contact for technical incidents while ensuring timely and effective responses to software bugs and performance issues. Collaborating across teams, you'll contribute to knowledge sharing and internal process improvements, facilitating a culture of excellence within the company.
Key Responsibilities:
• Troubleshoot software bugs and operational deficiencies
• Offer excellent customer service with timely updates
• Identify application problems quickly to minimize user impact
• Share insights and write knowledge articles for the Service Team
• Collaborate with cross-functional teams on product improvements
Requirements:
• Diploma or degree in Computer Science or related field
• Knowledge of Windows Servers and SQL d...
In this role, you will be the first point of contact for technical incidents while ensuring timely and effective responses to software bugs and performance issues. Collaborating across teams, you'll contribute to knowledge sharing and internal process improvements, facilitating a culture of excellence within the company.
Key Responsibilities:
• Troubleshoot software bugs and operational deficiencies
• Offer excellent customer service with timely updates
• Identify application problems quickly to minimize user impact
• Share insights and write knowledge articles for the Service Team
• Collaborate with cross-functional teams on product improvements
Requirements:
• Diploma or degree in Computer Science or related field
• Knowledge of Windows Servers and SQL d...