Software Engineering Technical Support Professional-AMS Islamabad, PK

Overview

A career in IBM Consulting is built on long-term client relationships and close collaboration worldwide. You’ll work with leading companies across industries, helping them shape their hybrid cloud and AI journeys. With support from our strategic partners, robust IBM technology, and Red Hat, you’ll have the tools to drive meaningful change and accelerate client impact.

Your role and responsibilities

• Incident Management: Perform and manage basic to moderate production support tasks, including incident management, escalating to higher levels when necessary.
• Problem Management: Identify and resolve problems, utilizing knowledge of the application, its functionality, and underlying technology to provide effective solutions.
• Change Management: Implement and manage changes to production processing, ensuring minimal disruption to services.
• Monitoring Production Processing: Continuously monit...