Software Development Manager – Workforce Intelligence Platform
A
Amazon
📍 Hyderabad, India, India
Job Description
Description
Amazon Customer Service handles hundreds of millions of customer contacts each year across every Amazon business. Our Associate Experience organization owns the products, platforms, and AI systems that determine how Customer Service Associates (CSAs) onboard, learn, receive coaching, improve performance, and collaborate with AI.
To build the workforce of the future, Customer Service must understand what drives associate effectiveness at global scale. We are investing in Workforce Intelligence—a new platform that brings together signals across associate journeys, workflow interactions, operational performance, customer outcomes, behavioral patterns, and feedback mechanisms to generate intelligence that informs decisions across learning, coaching, staffing, routing, workforce planning, policy, and future AI experiences.
We are seeking an experienced Software Development Manager to establish and lead the Workforce Intelligence Platform.
You will l...
Amazon Customer Service handles hundreds of millions of customer contacts each year across every Amazon business. Our Associate Experience organization owns the products, platforms, and AI systems that determine how Customer Service Associates (CSAs) onboard, learn, receive coaching, improve performance, and collaborate with AI.
To build the workforce of the future, Customer Service must understand what drives associate effectiveness at global scale. We are investing in Workforce Intelligence—a new platform that brings together signals across associate journeys, workflow interactions, operational performance, customer outcomes, behavioral patterns, and feedback mechanisms to generate intelligence that informs decisions across learning, coaching, staffing, routing, workforce planning, policy, and future AI experiences.
We are seeking an experienced Software Development Manager to establish and lead the Workforce Intelligence Platform.
You will l...