Software Architect, Service Management Platform

What you'll doYou will drive the evolution of CERN's Service Management platform, currently based on ServiceNow, in line with business needs and developments from the platform provider.ResponsibilitiesIdentify and present relevant technical solutions (e.g. AI based automation) by following new releases and announcements from the PaaS service provider (ServiceNow).Regularly interact with business process experts to capture business needs.Prepare and maintain a functional platform development plan in collaboration with our providers, business and the lead developer, participate to prototype building.Assist and replace when needed the platform lead developer in coordinating development effort.Participate to the control and support of development activities, ensuring maximum optimisation, health and compliance with the PaaS platform, security and service management industry best practices.ProfileExtensive experience in the configuration and development of a comprehensive Service Management...

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