Soft Services Manager – Lakeside Village

Responsible for managing daily operations and the onsite FM team in a busy retail environment. This includes overseeing cleaning, security, and maintenance services, while working closely with centre management, retailers, and contractors to ensure a safe, compliant, and high-quality site.

The role requires maintaining high standards, adapting to operational needs, and driving continuous improvement. It also involves Duty Manager responsibilities on a rotating basis, including evenings and weekends.

Key responsibilities

• People Management: Lead, develop, and support teams, ensuring strong performance, training, and wellbeing. Build a capable, well-equipped team.
• Security & Cleaning: Maintain high standards in line with SIA and retail requirements; manage rotas to meet operational needs.
• Operations: Ensure effective team structure, adequate cover, and smooth delivery during peak and off-peak periods.
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