SMO ITSM Process Performance & Reporting Lead

Req ID: 376901 

We are currently seeking a SMO ITSM Process Performance & Reporting Lead to join our team in Salem, Oregon (US-OR), United States (US).

The Service Management Office (SMO) ITSM Process Performance & Reporting Lead will work under the Project Delivery Director's direction and will own the design, implementation, governance, and continual improvement of the ITSM process measurement, KPI, dashboarding, and reporting framework, ensuring performance insights support operational control, service improvement, and leadership decision-making. This role requires strong experience in KPI design, reporting governance, dashboard development, data quality management, metric standardization, executive reporting, and platform enablement, with the ability to drive consistency, transparency, and sustainable reporting ownership.

Job Responsibilities Include:
• Own the end-to-end ITSM process performance and reporting framework, including des...