SMIT Service Desk RDM Tier 2 Technician
L
Leidos
📍 Norfolk, VA, United States
Job Description
**Description**
The SMIT Service Desk RDM Team has an opening for an experienced technician to work in our Norfolk, VA office. This team provides Tier I and II technical software, hardware and network problem resolution for clients by performing problem diagnosis and guiding users through step-by-step solutions or may provide expertise to solve first and second tier technical support issues for end-users of the organization's products and services.
**Primary Responsibilities**
**As a Service Desk RDM Technician, you will:**
+ Use automated information systems to analyze routine situations.
+ Review incoming requests, both computer generated and verbal, then sort, code and take initiative to prioritize tasks for proper action to manage time efficiently.
+ Resolve problems independently or collaborate with team mates to resolve issues. Escalates to next tier technical support as necessary.
+ Supports users by fulfilling individual requests for...
The SMIT Service Desk RDM Team has an opening for an experienced technician to work in our Norfolk, VA office. This team provides Tier I and II technical software, hardware and network problem resolution for clients by performing problem diagnosis and guiding users through step-by-step solutions or may provide expertise to solve first and second tier technical support issues for end-users of the organization's products and services.
**Primary Responsibilities**
**As a Service Desk RDM Technician, you will:**
+ Use automated information systems to analyze routine situations.
+ Review incoming requests, both computer generated and verbal, then sort, code and take initiative to prioritize tasks for proper action to manage time efficiently.
+ Resolve problems independently or collaborate with team mates to resolve issues. Escalates to next tier technical support as necessary.
+ Supports users by fulfilling individual requests for...