Job Description
Foundever is currently seeking a Subject Matter Expert for their Telecom Process into ISP for Navi Mumbai Airoli location. Please see below some of the responsibilities of the SME role:
Process: Experience in Chat or Blended
Process is mandatory (International Chat or Blended process only no back office experience)
Background: BPO Experience.
Shift Window: 24 x 7
Week offs: Any 2 days a weekLocation: Airoli
Support Team/Coach (SME) shall:
Senior Customer Service Executives with International Chat process experience are encouraged to apply for this position .
- Support in the new hire experience classroom including crosschecks and contact handling.
- Possess knowledge of where learners are in their learning whenever providing support.
- Facilitate debrief sessions.
- Observe and support contact handling, observe behaviors such as hold, tool usage, and effici...