Site Voc Manager (Hermosillo)

Attend weekly VOC Forum and participate in local discussion of VOC findings, trends, and quality KPIs. Address the concerns of the sites, identify opportunities, and recognize strengths. Coordinate with local TPAs to deliver VOC Program, Results CTQs and Client Specific quality guidelines, etc. Coordinate with Grad School Dean on VOC continuous improvement needs, ensuring progression of VOC at associate graduate level. Attend and participate in Local Committee Meetings (Mentor Program, Tiger, CX360 Soft Audits, etc.). Share VOC findings and initiatives, and bring back requests from local discussion to VOC Manager. Submit Intake Forms for TQ Change Management / Innovation suggestions via Business Opportunities. Work hand in hand with Operations to mentor Team Leaders in VOC and partner with DC SME / CAG Lead to collaborate on site VOC findings. Be responsible for local VOC Recognition Program in partnership with Operations and VOC Manager.